To register and make your complaint, kindly click on “Register” and complete the process
There are various ways to register: Manually (by inputting your details)
ConsumerHalla is an advocacy platform that aims to bridge the gap between consumers and brands. Your complaints will be directed/forwarded to the company by Consumer Halla and will be monitored until the issue is resolved.
No, ConsumerHalla does not charge any fee for resolving consumer’s complaint
Resolution of complaint takes 72 hours from the time it is logged in. However, if the company fails to respond within the specified time frame, you will be notified accordingly.
Yes, ConsumerHalla will notify you immediately your complaint is resolved
After 72 hours, you will be notified of the status of your complaint. However, if the complaint is not resolved within the time frame, ConsumerHalla will advise you on other possible options of resolving the complaint.
No, ConsumerHalla is not involved in litigations but it can enlighten you on how to seek redress
Consultation is free, however; you may be requested to pay a fee based on a resolution of the complaint
Yes, you can upload pictures and videos on the ConsumerHalla portal. Click here to upload your pictures or videos
No, ConsumerHalla is a legal entity and does not report to, nor is affiliated to any government parastatal
No, ConsumerHalla resolves consumer complaints with only known corporate entities.